Reference

zk6 Terms & Conditions for Indonesia

zk6 Terms & Conditions set the rules for opening, using and securing your account, including phone verification before account access and checks connected to DANA, OVO, GoPay and…

Phone verificationDANA and QRISLocal-law accessAccount policy
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zk6 zk6 Terms & Conditions for Indonesia
CONTACT ROUTE

Get Help With Account Terms

A clear contact path matters when a Terms & Conditions question affects your account or wallet status.

Policy questions Ask about a clause through the on-site support channel.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment receipt reference and displayed…
Account access If phone verification or login access stalls, tell us the device path and exact…
DATA AND SECURITY

Phone Verification And Account Security

The Terms & Conditions describe how we handle account data during access checks, payment matching and policy requests.

Account data

We use your submitted account details to provide access, match phone verification and investigate a policy question. Keep your contact details current so a required account message reaches you.

Cookies

Cookies can help preserve your session and remember account settings on the same device. Our Terms & Conditions explain their policy role, while you control cookie settings through your browser.

Login protection

Your password and verification messages are account credentials. Do not share them with another person; contact support through the account route if a login or phone step looks unfamiliar.

Payment records

A DANA, OVO, GoPay or QRIS receipt can help us match a transaction to your account. We use the reference for checking and do not treat it as permission to bypass policy.

Retention requests

If you want to ask how long a record is kept, send the account phone detail and subject through support. We will explain the applicable retention reason under the policy.

Policy changes

To request a correction or question a Terms & Conditions update, quote the clause and your account identifier. We will route the request to the team handling policy changes.

Answers Before Your Account Starts

These Terms & Conditions questions cover the account actions Indonesian customers ask about most often. We keep the answers practical: check the current policy text first, then use the account support route if your phone verification, wallet status or local access does not match the stated rule.

They cover account creation, phone verification, account security, payment matching, policy changes, data handling and access rules. The current text applies when you use the lobby where local law permits.

Yes. Access and eligibility depend on local law. If a local requirement affects your account, we may pause access, request clarification or direct you to the relevant policy wording.

Phone verification helps connect the account to the contact detail you provided and supports account security. Complete that step before using the lobby or asking us to match a wallet record.

Yes. The same policy applies when you use DANA, OVO, GoPay or QRIS. A receipt confirms a payment reference, but it does not remove account checks or access conditions.

You can ask through the on-site support channel. Include your account phone detail, the field needing correction and the reason; we may verify the request before changing the record.

The Terms & Conditions explain cookies used for session settings and the reasons records may remain for operations, legal duties or disputes. Ask support which retention reason applies to your account.

Quote the relevant clause, describe the account step, add the displayed message and include a payment reference if relevant. Send these details through support so we can trace the request.

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